Privacy Policy

Last Updated: November 26, 2025

1. INTRODUCTION

St. Helena Memorial Garden Cemetery ("Cemetery," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our Memorial App ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Memorial Information: Names, birth/death dates, photos, biographical details, and family relationships provided by family members.
• Memories: Photos and videos uploaded by family members.
• Contact Information: Names, email addresses, and phone numbers (only collected from family members uploading content).

2.2 Information Collected Automatically

• Device Information: Device type, operating system, and app version.
• Usage Data: Which memorials you view, scan history, and duration of use.
• Location Data: General location (city/region) if permissions are granted.
• Technical Data: IP address, crash reports, and performance metrics.

2.3 Information NOT Collected

• We do NOT require login or account creation for general visitors.
• We do NOT collect personal identification from casual users.
• We do NOT track individual users across sessions.
• We do NOT sell or share your data with third parties.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

• Display Memorial Content (deceased info and memories).
• Improve the App by analyzing usage patterns.
• Maintain Security and prevent fraud.
• Comply with legal and regulatory requirements.
• Manage cemetery operations and grave sites.

4. DATA RETENTION

• Memorial Information: Retained indefinitely to preserve the legacy of the deceased.
• Usage Data: Retained for 12 months for analytics.
• Crash Reports: Retained for 30 days.
• User Preferences: Retained until the app is uninstalled.

5. DATA SECURITY

We implement industry-standard security measures including HTTPS/SSL encryption, password-protected databases, and regular backups. However, no system is 100% secure, and we cannot guarantee absolute security.

6. SHARING YOUR INFORMATION

We do NOT share your personal information with third parties, except:

• Family Members: Content is visible to App users (the purpose of the App).
• Legal Requirements: If required by law or court order.
• Service Providers: Third-party services helping us operate the App (e.g., hosting).
• Cemetery Staff: For operational management.

7. YOUR PRIVACY RIGHTS

You have the right to:

• Access information we have about you or your family member.
• Request corrections to inaccurate memorial information.
• Request deletion of memorial information (subject to policy).
• Opt-out of non-essential data collection.

8. CHILDREN'S PRIVACY

The App does not knowingly collect information from children under 13. If discovered, such information will be deleted immediately.

9. THIRD-PARTY SERVICES

The App may use services like Google Analytics (anonymized) and Expo Camera. These services have their own privacy policies.

10. INTERNATIONAL DATA TRANSFERS

If accessing the App from outside the country, your data may be transferred internationally. By using the App, you consent to such transfers.

11. COOKIES AND TECHNOLOGIES

We use local storage to remember your preferences (like onboarding status) and analytics to understand App interaction. You can clear this data via device settings.

12. UPDATES TO THIS POLICY

We may update this policy periodically. Significant changes will be posted within the App.

13. CONTACT US

For privacy concerns:

14. DISCLAIMER

This Privacy Policy does not create any legal obligation beyond what is required by law. The Cemetery is not liable for unauthorized access due to factors beyond our control.